POSITION DESCRIPTION
Title: Healthcare Assistant
Reports to: Charge Nurse/Midwife/Manager
Purpose of position
The Healthcare Assistant supports the effective day-to-day operation of a designated department/ward by undertaking delegated activities and assisting in the provision of patient care supporting patients, families/whanau and the health care team. The Healthcare Assistant works under the direction and delegation of Registered/Enrolled Nurses/Midwives or other Registered Health Professionals to support the delivery of patient care and maintenance of a safe, pleasant, functional environment.
Service Descriptor:
Identified patient/client group for the role Area of speciality clinical practice and setting that care will primarily be delivered in. Key points of integration and collaboration with other teams; services or providers The anticipated outcomes of care/intervention
To perform day to day service delivery within the team by
Assisting nursing/midwifery staff and other health professionals with the provision of basic care for patients as specified for the designated department Meeting and greeting patients and their family or representatives and answering phone enquires and referring calls of a clinical nature to the appropriate health professional Assisting in the daily functioning of the designated department to ensure its smooth running such as housekeeping duties, restocking and some reception/administrative tasks as specified Attending to all activities in a time efficient manner Ensuring effective communication within the health care team by displaying good listening skills, checking for understanding, interpreting instructions accurately and demonstrating the ability to express information well and comprehensively Identifying and communicating opportunities for improvement of service and implementing changes as directed, within the scope of the position Maintaining a responsive professional manner in all interactions with staff and patients Acting in a culturally safe and sensitive way at all times, demonstrating the ability to communicate with other cultures Maintaining hospital and patient information as confidential and private in accordance with ADHB policy.
To be responsible for own professional development by:
Maintaining knowledge of current best practices Continually seeking to improve knowledge about the organisation and new processes Attending educational opportunities relevant to the role Establishing annual goals, objectives, performance targets and strategies to meet these.
To contribute to the overall service of the department by
Ensuring resources are used effectively and ensuring priorities are met Ensuring Data integrity is maintained Completing project work as requested Supporting ADHB key goals as directed by manager
WORKING FOR ADHB – EXPECTATIONS OF EMPLOYEES
CITIZENSHIP
All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB’s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly
THE EMPLOYER AND EMPLOYEE RELATIONSHIP
We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB’s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations
CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT
All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services
PROFESSIONAL DEVELOPMENT
As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require