DESCRIPTION

POSITION DETAILS: LabPLUS Phlebotomist

TITLE: Technical Head/Technical Specialist/ Section Supervisors

REPORTS TO: Auckland City Hospital/Starship Children’s Health, Greenlane Clinical Centre, Refugee Health Centre, ADHB Outrpatient Clinics

LABPLUS VISION:

Supporting the best model of care for our community. Our vision will require us to be aligned, sustainable, capable and collaborative and the patient is at the heart of everything we do.

PRIMARY FUNCTION:

To provide a quality service to health professionals and patients, through the collection of specimens as requested and transport preparation for dispatch to the LabPLUS laboratory.  To ensure a professional customer service link between health professionals and patients and the LabPLUS laboratory. Perform venepunctures, skin punctures and other relevant specimen collection competently and expediently.  Have knowledge of test requirements.  Have knowledge of best practice in phlebotomy, including specimen integrity and stability aspects.

PERFORMANCE OF PRIMARY COLLECTION RELATED TASKS

Collect correct samples from positively identified patients (including but not limited to older persons, children, babies) in accordance with departmental protocols and policies in a complex environment at a variety of locations, including in a hospital setting and outpatient clinics. • Perform and comply with appropriate infection control and hand hygiene actions for all collects. 

Ensure an auditable trail of all testing to a high level of accuracy. Greet patients, obtain information pertinent to phlebotomy collection, explain procedures, allay fears and elicit cooperation.  Ability to remain focused and productive in stressful situations and to deal effectively and diplomatically with patients, families and healthcare providers. Superior customer service skills and excellent communication skills both verbal and written.  Manage workload efficiently and effectively under the supervision of Section Supervisors, the Technical Specialist and the Technical Head, including the ability to prioritise to avoid delays for patients, healthcare providers, testing and reporting of results

PERFORMANCE OF SECONDARY TEST-RELATED TASKS

Specimen dispatch and transportation preparation of samples from satellite locations to the central LabPLUS laboratory hub.  Familiarity with NZBS specimen collection and labelling requirements.  Assist in maintaining all appropriate logs, stat sheets and task sheets according to requirements. Ensure an adequate level of supplies based on anticipated needs, ensure that work areas

are stocked and use appropriate supplies with minimal waste.  Ensure required read lists in MediaLab are up-to-date at all times.

QUALITY MANAGEMENT

Contribute to a positive team ethic of cooperation, communication and high morale. Show flexibility by accepting additional workload when required and an ability to adapt to changing situations with short notice.  

Contribute to planning discussions as required, attend and contribute to staff meetings. Show initiative and positive attitude when unusual circumstances occur. Maintain professional, courteous, cooperative and respectful relationships with patients, healthcare professionals and those in positions of authority using the ADHB values of ‘Welcome’, ‘Respect’, ‘Together’, ‘Aim High’.  Consistently demonstrate good judgement and reasoning when investigating and solving problems.

HEALTH AND SAFETY

Ensure safe professional practice by adhering to relevant legislation, regulations and standards.  Ensure safety of self and others and maintenance of safe environments and equipment used in the Phlebotomy department. appropriate timely action to manage any incidents or near misses. Report immediately any accidents or incidents involving patients, self or other staff members to senior staff members. Take reasonable care to protect own safety, health and welfare and that of any other persons who may be affected by your acts or omissions at work. Treat all samples as potentially infectious. Have an in-depth knowledge of hand hygiene procedures and practice these at all times for all collections. Follow isolation policies and procedures where relevant.

SELF DEVELOPMENT/SELF MANAGEMENT

Participate in and maintain LabPLUS mandatory training requirements. Establish and work towards achieving annual goals/objectives as part of annual performance appraisals. Keep continuing professional development activities to at least the level required to maintain an annual APC. • Monitor and keep current with developments within the practice of phlebotomy and related healthcare, to ensure the maintenance of knowledge and skill base in order to facilitate contemporary professional practice.

Capability to manage multiple priorities in a high volume complex setting.  Maintain annual leave balance following LabPLUS guidelines.  Attend educational opportunities/conferences relevant to the scope of practice.  Provide proper notification and advance notice of absences in accordance with ADHB policies.  Report to work punctually each day and after lunch and break periods where applicable.  Maintain a well-groomed appropriate appearance according to departmental and ADHB dress code, appearing neat and clean at all times • Attend staff meetings where possible and if unable to attend reads minutes.  Make every effort to .limit use and disclosure of confidential information to the minimum necessary to perform the job and ensure confidential record

Personal Characteristics

Attention to detail

 Enthusiastic personality and a team player

 Strong communication skills both written and oral

 Resourceful and resilient, able to cope under pressure and prioritise

 Sets the highest ethical and professional standards
Good manual dexterity and physical stamina

 Empathetic and compassionate

Problem solver and critical thinker

 Highly organised

 Understands and maintains the competencies of the practitioner’s scope of practice as determined by the MSCNZ

 Well-groomed at all times

WORKING FOR ADHB – EXPECTATIONS OF EMPLOYEES

CITIZENSHIP

All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: 

Using resources responsibly

 Models ADHB values in all interactions  Maintaining standards of ethical behaviour and practice  Meeting ADHB’s performance standards  Participating in organisation development and performance improvement initiatives  Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work  Raising and addressing issues of concern promptly

THE EMPLOYER AND EMPLOYEE RELATIONSHIP

We have a shared responsibility for maintaining good employer/employee relationships. This means Acting to ensure a safe and healthy working environment at all times
Focusing our best efforts on achieving ADHB’s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations.

CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT

All employees are responsible for striving to continuously improve service quality and performance. This meansTaking the initiative to meet the needs of the consumer/customer/stakeholder  Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries  Following up with the consumer/customer/stakeholder on their satisfaction with the services

PROFESSIONAL DEVELOPMENT

As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by Undertaking professional development  Applying skills to a number of long and short term projects across different parts of the organisation  Undertaking such development opportunities as ADHB may reasonably require